Disrupting the world of savings - for everyone

The world of finance is lacking transparency which makes it difficult for customers to make rational choices when investing - and we have had enough. SAVR challenges the status quo by offering an honest and modern fund platform. So far, we have helped over 100 000 customers grow their money. But our journey has just begun.

About us

SAVR is a fast-growing fintech company that offers a savings platform with Sweden's lowest fund fees. SAVR is backed by several well-known investors and has ambitious goals of continuing to grow rapidly and take the lead in building a new generation of savings and investment services. Our HQ is located in central Stockholm and we also have an office located in Halmstad.

What about the role?

We are looking for an enthusiastic and dedicated Customer Experience Manager to join our team in Stockholm to lead our customer experience team and enhance our customer experiences. In this role you will be responsible for all aspects of the customer journey and lead a small team of Customer Experience Specialists and Backoffice Specialist and together with them work to make sure we’re providing a best-in class customer experience both from a back- and front-office aspect of the customer lifecycle.

We are looking for someone who loves servicing customers, creating efficient processes and nurturing a team. As a person we believe that you are an action-oriented problem solver, with a customer obsessive mindset. You have a genuine interest in leading and developing an ambitious and friendly team and thrive in a fast-paced environment. You will report to our COO and work closely together with internal stakeholders across the organization.

Some tasks and responsibilities

• Providing leadership, direction and management to the Customer Experience team
• Oversee back- and front-office processes, constantly looking for ways to improve our ways of working
• Monitor the daily workload of the team and make adjustments based on customer need to ensure adequate coverage of our support
• Identify system and workflow improvements to enhance team efficiency
• Be the voice of the customer internally and bring insights to the product development team
• Guide the team in effective client issues resolution and handle any escalations
• Ensure everyone on the team is trained thoroughly and has the tools necessary to succeed in their role
• Proactive tracking of customer health metrics

We believe you have

• 3+ years of individual contributor experience in a financial support/back-office role
• Experience developing, documenting and managing processes
• You are committed to growth and development, have a natural talent for coaching and a growth-mindset always ready to improve as a people manager
• Enthusiasm for SAVRs customers and providing them with outstanding experiences
• Fluent in both English and Swedish

What's in it for you

We offer you an exciting role in a product and design-driven fintech company that puts the customer experience at the top of the agenda. Here you will have the opportunity to make an impact and be part of building something great together. You get to work in a stimulating environment among ambitious and savvy colleagues, and we also make sure you get:

🚀 employee stock options

💰 a competitive salary

💻 a neat set-up of the work tools and mobile phone of your choice

🏃‍♀️ generous health-care benefits (4000SEK)

🤒 health- and life insurance

🌱occupational pension

🌴 30 days vacation

What the process looks like

If our interest is mutual, most processes will include the following steps:

👋 15 minute chat with a member of the People & Culture team to learn more about you – and give you more insight to the role and SAVR as a company!

🎩 Interview with the hiring manager and our COO.

📝 Case and case presentation.

✨ Meet & Greet with your potential team!

SAVR is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.